Upgraded Surveillance Pro PC-NVR Not Working

[bmeeng]

I recently upgraded my Surveillance Pro software to the most recent version available on the Amcrest website. Now the PC-NVR will not work. I'm unable to record any videos to my PC. It was working with the old version. Is this a known issue. Has anyone else come across this?

[Melvin]

Hello bmeeng,

We are working on this currently. If you have a copy of the old version , it will still work.

[bbelow]

Do you have an update on this issue? I just purchased 2 new cameras and am trying to get this setup for my home and don't have an older version to use. I just have what is on the website currently and have tried looking for an older version with no luck. Any update or direction to the most recent known good version would be appreciated.

[Melvin]

Hello bbelow ,

1) Please go to Devices and add the PC as a device list. For this, go to the option 'Devices'.
2) Click on the 'Add' button.
The next field will ask for the following info;
a) Device name: This can be anything eg: PC NVR
b) Method to add: select 'ip/Domain'.
c) Ip/Domain name: This should be the ip address of your computer
d) Port: 37777
e) Group name: Default
f) Username: admin
g) Password : admin
h) Click add

After this, the PC NVR option would be highlighted and you can add the camera to PC NVR, allocate space and set the recording schedule.

https://support.amcrest.com/hc/en-us/ar ... R-IPM-HX1-

[bbelow]

Thank you, Melvin. Looks like I was using the wrong password. I assumed the password that I setup was the one needed and didn't think the NVR used its own login.

[adamahbz]

Hi,

After installing the latest version, I followed the instructions to add PC-NVR as a device and it showed up in "Online" status. But it still didn't allow me to set up PC-NVR. When I opened the PC-NVR tab in the Surveillance Pro, the entire page is grayed out and disabled. All fields ("Name", "IP", "Port", and "Status") are blank. I suppose they should have carried the same values as those from the DEVICES tab.

The Surveillance Pro was installed from 'Amcrest+Surveillance+Pro+Setup+V1.14.1.R.20161018.exe'. My system is Windows 7. The old version used to work but I could no longer find it on the web.

Please help. Thanks.

[R0N0B]

Same here. Added the PC with PC_NVR to the devices list. PC-NVR still has everything greyed out in Surveillance PRo. Using the same file as above (1.14.1.R)

[Melvin]

Hello R0N0B ,

Please give us a call if possible so that we can look further into the issue.

1-888-212-7538

[norecord]

when will there be an update/fix to this pc nvr issue. I still have it greyed out with no success in finding an older version that works.

[adamahbz]

Any update on the issues I posted on April 29, 2017?

Can you provide some info on whether a fix is being worked on or not, and when it may be available?

Thanks.