Cannot play recordings on SD card IPM-721-S
Cannot play recordings on SD card IPM-721-S
I cannot seem to play the recordings on the SD card from any device (phone app, web browser direct, amcrestview.com). If I look at the storage destination for the SD card under setup in the web browser it shows the data growing on the card (I have it set to record all the time for testing) but when I go to "playback" it doesn't show any recording available. I loaded the latest firmware and reformatted the SD card using the reformat option on the camera but it still isn't working. I'm about to send this camera back since it does not seem to work properly.
Re: Cannot play recordings on SD card IPM-721-S
Hello pcchenard,
It looks like a browser issue on the web interface. Can you right click on the web browser and click on open as administrator and then go the camera page and see if that works. If that does not work at all, you can try the Amcrest Surveillance Pro software. I will be adding the link below.
https://support.amcrest.com//hc/en-us/c ... -Downloads
For the phone app, go to playback and then click the + button on one of the boxes. You can see two date and time one after another. You can click on the first one to select the start date and time, the next one will be the end date and time. Select your camera below that and click ok. This is how you search for playbacks in the app. Please do contact us if you have further questions.
It looks like a browser issue on the web interface. Can you right click on the web browser and click on open as administrator and then go the camera page and see if that works. If that does not work at all, you can try the Amcrest Surveillance Pro software. I will be adding the link below.
https://support.amcrest.com//hc/en-us/c ... -Downloads
For the phone app, go to playback and then click the + button on one of the boxes. You can see two date and time one after another. You can click on the first one to select the start date and time, the next one will be the end date and time. Select your camera below that and click ok. This is how you search for playbacks in the app. Please do contact us if you have further questions.
Re: Cannot play recordings on SD card IPM-721-S
Thank you for the prompt response. I'm not sure what the deal is, but it is magically working today. I didn't change anything on the camera or do anything differently with the browser or phone app, but seems to be working.
Re: Cannot play recordings on SD card IPM-721-S
Hi
I have the same issue, i have three cams setup 721s one of them working fine and i can playback recordings but the other two show data on sd and grows over time and even when putting the sd on computer i can play the stored videos but when using all mobile app or ipconfig or browser all show no recording and can't fix this
Three cams are on the same wifi i can view live normal... Please help
Regards
Haytham
I have the same issue, i have three cams setup 721s one of them working fine and i can playback recordings but the other two show data on sd and grows over time and even when putting the sd on computer i can play the stored videos but when using all mobile app or ipconfig or browser all show no recording and can't fix this
Three cams are on the same wifi i can view live normal... Please help
Regards
Haytham
Re: Cannot play recordings on SD card IPM-721-S
Hello hmorrar ,
Please login to the camera web interface and ensure that they have the correct date and time set under setup > System > General > Date & Time.
Please give us a call if that does not resolve the issue.
https://amcrest.com/contacts
Please login to the camera web interface and ensure that they have the correct date and time set under setup > System > General > Date & Time.
Please give us a call if that does not resolve the issue.
https://amcrest.com/contacts