Amcrest Cloud - Live view and playback on Windows 11 (Chrome) has audio but no video (black screen).

[coreyb817]

I just set my cameras up via P2P with Amcrest Cloud and I'm getting emails with good snapshots of events, but when logged in on the website on a Windows 11 PC using Chrome, I hear audio but get no video when playing back recorded events or live view. Again this is in Amcrest Cloud only as seen in attachment screenshot.

I've tried several browsers including Chrome, Firefox and Edge. Cameras have been rebooted. P2P is connected for each camera. P2P audio/video test fine when used with Amcrest Android app. All cameras are in default configurations...all that has been changed is the password and activating P2P.

[Revo2Maxx]

Try to play back only 1, might be connection issue, if don't work with 1 then make a ticket with Amcrest so they can help with the issue.

[cherlihy]

Same thing here. Added my Amcrest camera, I can hear sound but the video is blacked out.