QCAM NVR not displaying remotely

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vastano
Posts: 1
Joined: Wed Jun 22, 2016 6:43 am

QCAM NVR not displaying remotely

Post by vastano »

I set the QCAM NVR up and have gotten it to display remotely, but here lately I try to access it and I get a "This page cant be displayed" error. I double checked, the IP address and port number are all still valid. Everything works fine in the mobile app.

This is slightly annoying since I make the changes at home, then have to come to work and see if its acting appropriately, I just wish there was a way to make sure everything was setup correctly from the NVR.

I havent changed any settings, and like I said, it DID work. Any thoughts?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: QCAM NVR not displaying remotely

Post by Melvin »

Hello vastano,

Did you set up port forwarding initially to get this working remotely? The device IP or your public Ip adress may have changed or the router lost the settings. Can you make sure that the ports are open on your network. For this you can go to the below website and type in your port numbers.

http://canyouseeme.org
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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