Amcrest View Pro app stopped working today, 5/16/16

[kpindc]

Is it just me or is there a bigger issue? My Amcrest View Pro app was working fine this morning(east coast), but has been unable to establish a connection to my cameras this afternoon. I keep getting the 'Failed to connect' error. Is there an issue with the servers? I know my connection at home is good because I have other cameras that I connect to using a different app and I can get to those with no problem. Please advise. Thanks...

[markscalise]

Getting the same error on my iPhone. My wife is also getting it on her iPhone.

[RussL]

Agreed. A reboot of router/modem and IP device did not resolve the issue. I suspect the AmCrest server is offline AGAIN!

[kpindc]

I chatted with Melvin earlier and he asked me to reboot the cameras when I get home. It sounds like it's a bigger issue though. Melvin are you seeing this? Can someone check the server(s)?

[RussL]

Please contact tech support. It is a known issue today affecting a small subset of devices. They will take the serial number of your camera to address specifically, so please have that ahead of time (AMCXXX->). Within about an hour and a half my camera was connecting properly without any intervention on my part.

[kpindc]

Thanks RussL. My cameras and the app were working again by late afternoon. No action taken on my part.