PC NVR stopped recording on its own even camera and pc are online

[ham]

HI

I have a setup with a IP3M-943B ProHD Outdoor camera and Surveillance Pro/PC NVR setup on a PC that is on 24/7.

I started the PC NVR recording starting in Sept 15, and it has been fine initially, and I can see the recorded video in the first week with no problem, so I've left it alone trusting that it will do its job. Last week, I encountered a vandalism problem and I really need to look at my video footage. Upon checking the playback from surveillance pro, the system keeps giving me message saying the channel has no records! I'm sure nothing has changed on the setup, and things should be recorded, and when I look further on the playback search calendar, I noticed the video recording was available from 9/15, but stop after 9/26.

I'm now very angry and frustrated as well because I chose a product that doesn't work as advertised, and I lost the chance to record a video footage I really need. The software also doesn't have any useful log to tell you what went wrong (failure as a software without proper log coverage).

Amcrest admin: how would you solve and avoid such problem from happening again? I'd like to stick with the system but I have to say it is a FAILURE without an acceptable level of reliability.

[Melvin]

Hello ham,

How much space was allocated for the PC NVR? There is a chance that the allocation was full and it did not re write on the disk. So there is a setting On Surveillance Pro to set the recording to either 'stop' or 'overwrite' when the disk is full. Please check if its set to overwrite.

[ham]

I have allocated 60GB on the PC, and when I look at the Disk Management tab under PC-NVR, only 31GB was used, so it's not full at all. I've also set it so that it will overwrite old video when the storage is full.

[Melvin]

Hello ham,

Not sure what caused this. I would suggest you free the space from PC NVR and reset up recording and observe it more frequently to ensure that its recording. Something might have caused the software to crash and it might have stopped recording.

[ham]

Is there any way to find out what went wrong from a log file? How would you guys debug a problem like to this?