Playback Issues

[wilcochris]

Morning,

I have an Amcrest AIP2MC camera and I am having an issue with playback through version 1.14.1 of Amcrest Surveillance Pro

The issue is that it doesn’t playback any stored videos and it doesn’t always record despite recording schedule being set for 24/7.

I am using Windows 10 64bit with 16GB RAM where I have the issue.

I had it working through Server 2016 Standard 64 bit.

I decided to pop it on it’s own virtual machine so the application wouldn’t shut down as I believe this may be what is causing the recording schedule issues.

It hasn’t recorded the whole time the app was closed but as soon as it was opened it started recording as per schedule.

I’m at a loss as to how to fix this issue now.

Any pointers would be appreciated.

Just also wondering if it’s possible to use the old media folder with a new installation.

Thanks

[wilcochris]

Wow. The lack of response from Amcrest show how much disregard it has for its customer base.

You really need to rethink your customer service strategy as it is very poor at best!

What is the point of a support forum if you don't answer questions.

Is it because you don't care or are too stupid to know any resolution?