Camera Connects to App but Not to Surveillance Pro

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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dljone1
Posts: 57
Joined: Tue Jul 19, 2016 10:06 am

Camera Connects to App but Not to Surveillance Pro

Post by dljone1 »

I've had a situation in which I've had to switch routers -- twice! After I powered up my TP-Link, I connected my cameras (IP2M-841 ProHD 1080P) through the app (Android). The app shows both live feeds just fine.

However, when I open up my desktop Surveillance Pro product that runs under WIN10, only one of the cameras ("Front Door") is online. The attached is a screenshot from the "Devices" list.

How do I connect the "Trailside" camera to Surveillance Pro?

AmcrestOneCamOffline.PNG
AmcrestOneCamOffline.PNG (34.75 KiB) Viewed 343 times
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mikedj
Posts: 61
Joined: Tue Jan 02, 2018 9:53 am

Re: Camera Connects to App but Not to Surveillance Pro

Post by mikedj »

Is it set with a static IP address, or DHCP? If DHCP, it may have grabbed a different IP address. Click "Search" on the "Devices" screen, the "Search" on the pop up dialogue box to try and find it.

Mike
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