Poor customer service or no customer service?

[Danimal]

I purchased two cameras Last week directly from amcrest. I called customer service on Friday to help me get one of the cameras to pan and tilt. I was advised that the cameras I purchased do not have that ability. I acknowledge that I purchased,one camera to be stationary and the other at a lower resolution to have the pan tilt ability. I asked if I could return the one camera so I could purchase one with a better resolution. I was put on hold and then told my chat log with the sales agent said I was aware both cameras did not pan tilt. After basically being called a lier I asked how can I return this camera. I was out on hold and told he would get a supervisor. The same agent came back and said just email us for an RMA at rma@amcrest.com. I sent the email Friday and have not heard back. I am surprised I didn't even get an automated email saying my request has been received. While I don't expect an immediate response to my email the poor or lack of customer service I have been provided to date leaves me to wonder if I will be helped at all.

Daniel

[Melvin]

Hello Danimal,

Sorry to hear your frustrating experience. I believe the RMA team will get back to you on this as they do not work on weekends and should be available today.